Who We Are

Citizens Disability is America’s premier Social Security Disability institution. Our mission is to give a voice to the millions of Americans who are disabled and unable to work- helping them receive the Social Security Disability benefits to which they may be entitled.

Passionate People. Proven Process.

Our team helps clients navigate the complex procedures and hearings necessary to obtain disability benefits. We understand the financial and emotional burden that the SSDI process can put on our clients. As a result, we assist our clients with all aspects of the process, from filing initial applications to representing them at hearings.

Our Promise to You

  • Keep you in compliance and make the process easy for you.
  • Use our knowledge to help you win faster.
  • Provide you with information to keep you informed.

Core Values

At Citizens Disability, our employees are dedicated to advancing our clients’ interests and committed to the pursuit of excellence. We have adopted employee values to ensure that the Citizens Disability team is accountable to ourselves and our clients.

Honesty Honesty is the cornerstone of our company and is among the traits we value most. We are committed to upholding honesty and integrity in our interactions with clients and in our everyday lives.
Persistence We will work tirelessly for our clients, even in the face of adversity. We employ creativity, knowledge and experience to respond to new challenges.
Dedication We are devoted to pursuing our clients’ interests. We go out of our way to be available to our clients whenever they need us.
Compassion We demonstrate compassion and understanding toward our clients at all times. We listen to our clients’ needs and offer support in times of hardship.
Respect We respect our clients, our peers, and ourselves. We follow the Golden Rule, treating others as we would like to be treated. Our representatives pride themselves on being kind, considerate and professional.
Education Our team is committed to learning. We keep abreast of developments in Social Security law and are constantly striving for improvement so we can better serve our clients.
Thought Leadership Our team aims to provide trusted expertise to our clients, employees, and industry. We always look ahead for new regulations and adaptations to process, aiming to move the SSDI industry forward.

HONESTY

Honesty is the cornerstone of our company and is among the traits we value most. We are committed to upholding honesty and integrity in our interactions with clients and in our everyday lives.

PERSISTENCE

We will never stop working for our clients, even in the face of adversity. We employ creativity, knowledge and experience to respond to new challenges.

DEDICATION

We are devoted to pursuing our clients’ interests. We go out of our way to be available to our clients whenever they need us.

COMPASSION

We demonstrate compassion and understanding toward our clients at all times. We listen to our clients’ needs and offer support in times of hardship.

RESPECT

We respect our clients, our peers, and ourselves. We follow the Golden Rule, treating others as we would like to be treated. Our representatives pride themselves on being kind, considerate and professional.

EDUCATION

Our team is committed to learning. We keep abreast of developments in Social Security law and are constantly striving for improvement so we can better serve our clients.

THOUGHT LEADERSHIP

Our team aims to provide trusted expertise to our clients, employees, and industry. We always look ahead for new regulations and adaptations to process, aiming to move the SSDI industry forward.

Andrew Youngman

President and CEO

Andrew is President and CEO of Citizens Disability, and is responsible for the design, implementation and execution of business strategy. Prior to Citizens Disability, Andrew has held roles with Internet Venture Works (private equity firm), Lesley University (private education provider) and for Marakon Associates (leading strategy consulting firm). Andrew currently sits on the board of directors of Bluedrop Performance Learning (TSX-V Symbol BPL) a St. John’s, NL based advanced learning technologies company.

Andrew received an MBA from the Wharton School at the University of Pennsylvania and a BA in Economics from Northwestern University. He is a non-attorney representative eligible for direct payment from the SSA (EDPNA), a member of the National Association of Disability Representatives (NADR), a member of the National Organization of Social Security Claimant Representatives (NOSSCR) and is a member of the Young President’s Association.

Christopher S. O'Connor, Esq

Managing Advocate and General Counsel

Chris oversees client advocacy at Citizens Disability. Chris has been a trial lawyer for 20 years, having tried cases in all levels of state court and represented thousands of injured people before various administrative agencies that assess disability, including the Social Security Administration.

Chris came to Citizens Disability from Rainer & O'Connor, LLP, a medium sized personal injury, workers' compensation and Social Security Disability Firm outside of Boston. In 2010 Attorney O'Connor founded Social Security Lawyers of America focusing entirely on representing SSDI and SSI claimants throughout New England and the United States.

Chris received a JD from Quinnipiac University School of Law and a BA from Bates College. He has been admitted to practice law in the Commonwealth of Massachusetts since December 1994 and in the Federal District Court of Massachusetts since 1996. He is a member of the Massachusetts Academy of Trial Attorney (MATA), the National Association of Disability Representatives (NADR) and the National Organization of Social Security Claimant Representatives (NOSSCR).

Jim Hensel

COO / CIO

Jim Hensel is a seasoned entrepreneur. At Citizens, he builds processes, creates partnerships, and develops systems to grow the business. He is particularly adept at creating lead generation systems and streamlining workflows, often via the creative use of technologies and vendor partnerships. Prior to Citizens Disability, Jim worked in direct marketing, medical manufacturing, technology services and fixed income finance.

Jim earned a BA in Economics and Entrepreneurship from Johns Hopkins University.

Matthew McLaughlin

Chief Technology Officer

Matt oversees all strategic technology, software engineering, and information technology at Citizens Disability. His background is in hands-on software engineering management, data warehousing, and technology consulting. Prior to joining Citizens Disability, Matt directed a software development team for a major online lead generation company located in Massachusetts. As part of that effort, he ran several high-traffic, high-availability consumer websites, and his role as a key member of the product development team helped lead his company to a successful acquisition.

Matt earned a BA in Computer Science from Boston College.

Anthony Provanzano, CPA

Chief Financial Officer

Tony oversees all aspects of accounting, tax, finance and budgeting for the Company. Prior to Citizens, Tony has over 40 years of experience in the accounting industry with international, national, and regional firms, as well as private industry. Tony joined Citizens from his accounting firm Provanzano & Marchesiani P.C. and has been involved with the Company from its inception as its independent auditor. Tony is a CPA and graduated from Suffolk University with a degree in Accounting in 1972.

Laura Orchard

Senior Manager Operations

Laura is the Senior Manager of Operations at Citizens Disability, and is responsible for day-to-day operations of the New Client Intake and Client Services Departments. Laura has had extensive experience in the Customer Service field, and prior to Citizens worked as a Manager for Cricket Holdings, where she was responsible for overseeing the Operations functions of Customer Service, and Supply Chain Management.

Robert Kuehn

Vice President Technology

Bob is responsible for the networking, hardware, internal support, and software systems. Additionally, Bob develops and automates our custom computer systems, and is the support and development team liaison. He is responsible for the implementation of enhancements and the maintenance of our Technology platform. Bob has extensive experience in IT systems, network administration, and software engineering.

Prior to Citizens Disability, Bob was the Director of IT for an online marketing company. Bob earned his B.S. in Computer Science from Boston College.

Patrick Kilcoyne

Vice President Media

As VP of Media at Citizens Disability, Patrick oversees marketing across all marketing channels. Patrick is responsible for managing TV, Radio, Print, and Online media relationships, and continually achieving multiple marketing goals (cost per acquisition, volume, spend, and conversion metrics). Prior to joining Citizens Disability, Patrick held roles at various advertising and media agencies, most recently at Mercury Media, where he started as a Media Buyer and advanced to VP of Media Strategy. At Mercury he supervised high profile, performance-based accounts such as Liberty Medical (Medco), Neutrogena Skin ID (Johnson & Johnson), and Vegas.com.

Patrick is a graduate of Syracuse University with a BS in Marketing.

Christine Kmiec

Managing Associate Operations

Christine is the Managing Associate responsible for the daily functioning of the Advocates at Citizens. In her role, she works with teams of advocates to distribute and assign cases and to coordinate hearing preparation and representation for our clients throughout the SSA offices in the Unites States.

Prior to attending law school, Christine worked for a non-profit agency managing a disabled and transitional housing program for homeless families. After law school, she was employed at Rainer & O'Connor, LLP litigating a variety of general liability cases. Christine earned a Bachelor of Arts from the College of the Holy Cross and a Juris Doctor from New England School of Law.

Pamela Kuhn

Managing Associate Training and Development

Pamela is the Managing Associate responsible for training and on-boarding new Advocates at Citizens. During her tenure she has represented claimants locally and nationally before Administrative Law Judges at the SSA. Pamela has also managed our Medical Writing department and began development of our new Citizens Disability training curriculum.

Before joining Citizens, Pamela worked as a trial lawyer at Rainer & O’Connor, LLP, where she primarily focused on personal injury, consumer protection, discrimination, and employment law. She represented individuals in District and Superior Courts across Massachusetts, in Federal District Court, and at various administrative agencies, including the Massachusetts Commission Against Discrimination, the Department of Industrial Accidents, and the Social Security Administration. Pamela received a B.A. from Boston University, and a J.D. from New England School of Law.

Jennifer Dunn

Managing Associate Post Hearing Execution

Attorney Dunn is the Managing Associate responsible for post-hearing execution and post-hearing case development and appeals. Prior to Citizens, Jen was a Senior Associate at Rainer & O'Connor, LLP, a medium sized personal injury, workers' compensation and Social Security Disability firm outside of Boston. Attorney Dunn has tried cases in District and Superior Court and has represented many injured people before various administrative agencies that assess disability, including the Social Security Administration and Department of Industrial Accidents.

Jennifer L. Dunn, Esq. received a JD from New England School of Law and a BA from The College of William & Mary. She has been admitted to practice law in the Commonwealth of Massachusetts and in the Federal District Court of Massachusetts.

Adam F.

"I knew it was too much for me to tackle myself... Citizens streamlined the whole thing... They got me the help that I needed, and I won my case."

Jill H.

"They helped me so much through this process. It's been unbelievable... It has literally changed my life. I am now able to support myself... to get better and get on with my life."

Paul B.

"Citizens Disability was great from the start. As soon as I contacted them, they were very professional... I'm very happy to say that this past November, I won my case and now I'm collecting Social Security Disability Insurance, and I'm getting on with my life, which is great."